Refund policy

RideRow sells e-bike repair and replacement parts. If something is not right with your order, here is how returns and replacements work.

Return window

You may return a part within 30 days of delivery if it is uninstalled and in its original, unopened packaging, with all included cables, hardware, and manuals.

Electrical parts that have been connected

Controllers, displays, sensors, throttles, brake levers, wiring harnesses, and other electrical parts cannot be returned once they have been connected or installed, except when we picked the wrong part (see below). A part that has been wired in can be damaged by a mismatched connector or incorrect wiring, and we cannot resell it. Please check the connector type, pin count, and voltage on the product page against your bike before installing. If you are not sure, email us photos first and we will help you check.

Damaged in shipping

If a part arrives damaged in shipping, email support@riderow.com within 30 days of delivery with your order number and photos of the part and its packaging. We will send a replacement at no cost to you, including shipping.

Quality problems

RideRow does not issue its own warranty on the parts it sells. If a part does not work when correctly installed, email support@riderow.com with your order number and photos or a short video, and we will help you through the manufacturer's process.

If a part we picked does not fit

If we picked or confirmed a part for your bike based on your photos and details, and it does not fit or does not match your bike, we treat that as our error: we give you the correct part or a full refund of the product price, even if the part has been connected. Refunds are issued once the part is back with us, and return shipping is paid by you.

How to start a return

Email support@riderow.com with your order number and the reason for the return. We will reply with return instructions. Please do not ship anything back before you receive authorization.

Refunds

Once we receive and inspect the returned part, we refund the product price to your original payment method.
Refunds are typically processed within 5–10 business days after inspection. Your bank may take additional time to post it.
Return shipping is paid by the customer, including when a part we picked does not fit. The only exception is a part that arrived damaged in shipping.

Items that cannot be returned

Electrical parts that have been connected or installed (see above), unless we picked the wrong part.
Parts that are used, damaged after delivery, or missing original packaging or components.
Items marked final sale at checkout.