Parts Support & Fitment Guarantee

RideRow sells replacement parts for electric bikes. We do not perform repairs, and we do not take bikes in for service. What we do is make sure the part you order is the right one, and stand behind it if it is not.

Before you order: we confirm the fit

The most common problem in this category is not a faulty part — it is a part that does not fit. Send us four photos and we will confirm compatibility before you pay:

Your display, showing the model markings
The display connector, close up — pin count, colour, male or female
Your controller, showing its label with voltage and current rating
The motor cable where it leaves the axle

If you are replacing a wheel or motor, also measure the inside width between your rear frame dropouts. It will be 135 mm, 170 mm or 190 mm. These are not interchangeable.

If a part we picked does not fit

If we picked or confirmed a part for your bike based on your photos and details, and it does not fit or does not match your bike, contact us and we will replace it with the correct part or refund it. Refunds are issued once the part is back with us, and return shipping is paid by you. Return terms are on our Refund & Return Policy page.

If a part arrives damaged in shipping

Email us with photos of the part and its packaging within 30 days of delivery and we will send a replacement at no cost to you, as set out in our Refund & Return Policy.

Quality problems

Quality problem? Contact us and we'll help you through the manufacturer's process.

About manufacturer warranties — read this honestly

Most replacement components in this category, including aftermarket controllers, displays and motors, do not carry a consumer-facing manufacturer warranty the way a complete bike does. Some of the parts we stock are for models that are discontinued, and for those the original factory support no longer exists at all.

So we do not claim coverage we cannot deliver. What you get from us is concrete: fitment confirmed before purchase, the correct part or a refund if a part we picked does not fit, and a 30-day return window for unused parts in their original packaging. Where a component does carry manufacturer coverage, we will tell you and help you through the manufacturer's process.

Installation is yours

These parts are installed by you or by a technician you choose. Our guides explain how, but the installation itself, and the decision to modify your bike, is your responsibility. Modifying an e-bike's electrical system can void any coverage the bike still has, and can change how the bike is classified where you ride.