Short answers taken from our policies and guides. The linked policy pages are the full, current terms; if anything here differs, the policy page applies.
Parts
What does RideRow sell?
Replacement and repair parts for electric bikes: throttles, sensors, displays, wiring and repair tools, for e-bikes of every brand. Browse all parts or read Parts we source.
Do you sell batteries?
No. We do not sell batteries. Lithium battery faults should go to a qualified service centre.
I am not sure which part failed. Where do I start?
Start with Diagnose your e-bike, a step-by-step check, and see How we diagnose. You can also send us your photos.
Ordering and shipping
Where do you ship from, and where to?
We ship replacement e-bike parts from warehouses in the United States, and only to addresses in the United States.
How much is shipping?
Standard U.S. shipping is free on orders of $70 or more (wheelsets excluded). The shipping options and costs that apply to your order are shown at checkout before you pay. See our Shipping policy.
Parts that ship from our partner warehouse (the product page says so under Shipping) cost $18.99 per order to ship when your order total is under $70; orders of $70 or more ship free. If an order under $70 mixes partner-warehouse parts with other parts, shipping is $26.99 ($18.99 + $8). Partner-warehouse parts ship to the lower 48 states only, not to Hawaii or Alaska, and express shipping is not offered for them.
Will my order arrive in one package?
Parts in one order may ship in separate packages. Delivery times depend on the carrier and your destination, and delivery estimates are not guarantees. Tracking information is sent by email when it is available.
Is there an invoice in the box?
Parts that ship from our partner warehouse come in the manufacturer's original packaging, without a paper invoice or packing slip, and the shipping label may show the warehouse's name rather than RideRow. Your order confirmation email is your receipt. Need an itemized invoice? Email support@riderow.com with your order number and we will send one by email.
Can I change my shipping address?
Please check your shipping address at checkout. If you need to change it, email us; we cannot change the address once an order has shipped.
Returns, damage and warranty
Can I return a part?
You may return a part within 30 days of delivery if it is uninstalled and in its original, unopened packaging, with all included cables, hardware and manuals. Electrical parts that have been connected or installed cannot be returned, unless we picked the wrong part. Fit guaranteed: if a part we picked doesn't fit your bike, we replace or refund it, even if it has been connected (see our Refund & Return Policy). Refunds are issued once the part is back with us; return shipping is paid by you, except for a part that arrived damaged in shipping. Email support@riderow.com with your order number and the reason for the return, and please do not ship anything back before you receive authorization.
A part arrived damaged in shipping. What do I do?
Email support@riderow.com within 30 days of delivery with your order number and photos of the part and its packaging. We will send a replacement at no cost to you, including shipping.
Do parts come with a warranty?
RideRow does not issue its own warranty on the parts it sells. If a part does not work when correctly installed, email support@riderow.com with your order number and photos or a short video, and we will help you through the manufacturer's process.
Contact
How do I reach you?
Email support@riderow.com with your order number, or use our contact page.