Privacy Policy
This Privacy Policy explains what information RideRow collects when you visit riderow.com or place an order, how we use it, and the choices you have. By using our site, you agree to this policy.
Information we collect
- Information you give us: name, shipping and billing address, email, phone number, and order details when you make a purchase or contact us.
- Payment information: processed by our payment providers. We do not store complete card numbers on our own systems.
- Automatic information: device type, browser, IP address, pages viewed, and referring links, collected through cookies and analytics tools such as Google Analytics.
How we use your information
- To process, ship, and support your orders.
- To respond to your questions and warranty requests.
- To improve our site, products, and merchandising.
- To send order updates and, if you opt in, marketing messages you can unsubscribe from at any time.
- To prevent fraud and meet legal obligations.
Cookies and analytics
We use cookies and similar technologies to keep your cart working, remember preferences, and understand how visitors use the site. Analytics tools help us measure traffic and improve the experience. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
How we share information
We do not sell your personal information for money. We share information only as needed with:
- Service providers who help us operate — payment processors, shipping carriers, email and analytics providers — under agreements that limit their use of your data.
- Manufacturers, when a warranty claim requires it, limited to what the claim needs.
- Authorities, when required by law or to protect our rights and users.
Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of certain sharing. To make a request, email support@riderow.com. We will respond within the time required by applicable law. You can unsubscribe from marketing email using the link in any message.
Data retention and security
We keep personal information for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. We use reasonable technical and organizational measures to protect your data, though no method of transmission or storage is completely secure.
Children's privacy
Our site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, email us and we will delete it.
Changes to this policy
We may update this policy and will revise the "last updated" date below. Material changes will be posted on this page.
Contact
Questions about privacy? Email support@riderow.com.
Last updated: July 15, 2026.