Diagnosis and repair plan
Tell us what's wrong. We'll build the repair plan.
Free checks first - most faults are a setting or a loose plug. If a part has failed, you get one recommended repair with parts checked against your bike before you pay.
1. What is wrong with the bike?
2. Your bike
Send photos for a free fit check
Rather not answer questions? Four photos tell us almost everything, and we confirm the fit before you pay:
- Your display, face on - so we can read the model markings.
- The display connector, close up - pin count, colour, male or female. This decides whether a part physically plugs in.
- Your controller and its label - voltage and current rating are printed on it.
- The motor cable where it leaves the axle - counting the wires tells us whether your motor has hall sensors.
Replacing a wheel or motor as well? Also measure the inside width between your rear frame dropouts - it will be 135 mm, 170 mm or 190 mm. How to measure it
Or by email: support@riderow.com
Know which part failed? Search parts by specs.
RideRow sells replacement parts and provides installation information. We do not perform repairs. Installation is carried out by you or a technician you choose.