Lectric's manuals list two display-related error codes, E010 and E011. The XP 3.0 manual (version 1.5, 2025) and the XP4 manual (version 1.3, 2025) both describe E010 as a display communication reception failure and E011 as a display communication send failure, and both give the same most common solution: check the display quick plug.
That is all the manual says about these two codes. This guide repeats the manual's own steps for handling a quick plug and says where the manual stops and our own reading starts.
What the manual says about E010 and E011
Both manuals open their error code section the same way: the bike's components are monitored automatically, and if a fault is detected, the matching code appears on the display. The table then reads:
- E010: display communication reception failure. Most common solution: check display quick plug.
- E011: display communication send failure. Most common solution: check display quick plug.
The manual does not say what causes either code. It does not explain the difference between "reception" and "send", and it lists no second step if the quick plug check does not help. Our reading is that these codes describe the display and the rest of the bike failing to exchange data, which would fit a connector being the first thing to look at. That is our interpretation, not a statement from Lectric.
How to check the display quick plug
The manual describes how to handle a quick plug in the troubleshooting table, under the entry for a bicycle that will not turn on. The same handling applies when a code points you at a plug:
- Follow the cable coming from the display down to the quick plug. The manual says you may need to unravel some of the plastic wrapping to reach it.
- With a quick pull, and without twisting, unplug the quick plug.
- Inspect both sides of the plug.
- Reconnect it by lining up the arrows on both ends.
- Press and hold the power button on the display control pad to turn the bike on.
The two manuals differ slightly. The XP 3.0 manual refers to a single quick plug on the display cable. The XP4 manual shows the display connecting through green quick plugs in the handlebar wiring harness and the button pad through black ones, and its turn-on steps ask you to check both. Its error code table names only the display quick plug for E010 and E011.
Before you touch anything
The safety text in both manuals makes two points that matter here. Always remove the battery pack before performing any inspection, maintenance or repair. And never open any of the components, including the battery, display, motor or PAS (pedal assist) sensor, because service should only be performed by a bicycle repair shop. Unplugging and reconnecting a quick plug is a step the manual itself describes. Taking the display apart is not.
Our e-bike repair DIY page makes the same point in its triage order: switch off, remove the battery and wait 30 seconds before unplugging anything.
If the code comes back
If the plug is seated, both sides look clean and undamaged, and E010 or E011 still shows, the manual stops giving steps. It says that for questions about its basic troubleshooting you can contact Lectric customer support, and it lists an email address and a phone number for that. Its service warning points to a bicycle repair shop for anything beyond the plug.
Replacing a display or a wiring harness is a common next question for display communication faults on any e-bike, but the manual does not list it as a step for these codes. This guide does not say which part is at fault or that any RideRow part fits a Lectric. To narrow a fault down before spending money, the e-bike repair online page has a three-minute self-check and error code tables sorted by display family.
A quick plug is also a maintenance item
The quarterly service list in both manuals (about every 750 to 1,500 miles) includes checking that electrical connectors and cable housings are secured away from moving parts and are free from damage, and replacing them if necessary. The display plug is one of those connectors.
Where E010 and E011 sit in the table
The same table gives a quick plug as the first step for E003 (PAS sensor), E007 (motor) and E008 (throttle). Our full walk through the table is Lectric error codes explained, and we covered the motor code on its own in Lectric E007 motor fault. For other bikes, you can browse our e-bike spare parts.
Source: Lectric's user manuals for the XP 3.0 and XP Step-Thru 3.0 (version 1.5, 2025; troubleshooting on page 57, error codes on page 58) and the XP4 (version 1.3, 2025; troubleshooting on page 63, error codes on page 64), read on October 24, 2026. Manuals get revised, so check the current version for your bike.
RideRow is an independent parts retailer and is not affiliated with, endorsed by, or sponsored by Lectric. Lectric and model names are trademarks of their respective owners and are used here only to identify the bikes this guide covers.