CPSC Safety & Compliance Ledger
Product safety matters to us, and we believe in being transparent about it. This page explains the role of the U.S. Consumer Product Safety Commission (CPSC), how RideRow approaches safety for the replacement parts we sell, and how you can verify safety information for yourself.
What the CPSC does
The Consumer Product Safety Commission is the federal agency that protects the public from unreasonable risks tied to consumer products, including e-bikes and their lithium batteries. The CPSC issues safety guidance, tracks incident reports, and publishes recalls. It has urged the industry to align e-bike systems and batteries with recognized product-safety standards.
How RideRow approaches compliance
- RideRow sells replacement parts for e-bikes — controllers, displays, motors and wheels, sensors, wiring harnesses, and tools. We do not sell batteries or complete e-bikes.
- We do not invent or overstate certifications. Specific test marks and certificates are issued by the manufacturer and independent labs, and are stated in each product's own documentation — please rely on that documentation for exact certification details.
- When a manufacturer or the CPSC issues a safety notice or recall affecting a part we sell, we log it in the ledger below and reach out to affected customers.
Our safety-notice ledger
We maintain a running record of recalls and safety notices for products sold on RideRow. As of the "last updated" date below, no open recalls or safety notices apply to the current RideRow catalog. If that changes, this ledger and the affected product pages will be updated, and impacted customers will be contacted by email.
Verify for yourself
You can independently check recalls and report a concern at the CPSC's public resources (SaferProducts.gov and Recalls.gov).
Battery safety tips
RideRow does not sell batteries, but these basics apply to every e-bike.
- Charge with the charger supplied for your bike, on a hard, non-flammable surface, and do not leave it charging unattended overnight.
- Store and charge the battery at room temperature, away from heat, water, and direct sun.
- Stop using and charging a battery that is swollen, damaged, unusually hot, or smells odd, and contact the bike or battery manufacturer or a qualified battery service centre.
- Do not modify the battery or use an incompatible charger.
Report a safety concern
If you have a safety concern about a product bought from us, email support@riderow.com right away. We treat safety reports as our highest priority and will coordinate with the manufacturer and, where appropriate, the CPSC.
Last updated: October 14, 2026. This page is general safety information, not a certification or a warranty.